Returns

Change of Mind vs. Defect

A return because you no longer want the product follows the policy on this page. A ski that shows a manufacturing problem follows the warranty path instead—please don't return a defective pair as a “normal” return without talking to us first.

Eligibility Window

For in-stock, shippable goods (accessories, apparel, etc.), we expect to accept unused items in original packaging within a reasonable return window from delivery—commonly thirty (30) days unless a different term is printed on your receipt or checkout page. Skis that have been mounted, skied, or scratched through normal handling are not eligible for change-of-mind refunds.

Condition

• Tags, inserts, and retail packaging intact where they shipped with the product.
• No snow, wax contamination, or binding mount holes on skis you intend to return as “new.”
• Include all bundled parts (hardware, instructions, tools).

How to Start a Return

1. Use the support form with your order number and reason.
2. We confirm eligibility and send a return authorization if the item qualifies.
3. Pack the product securely—damage in transit from poor packing may reduce or void your refund.

Shipping and Fees

Unless we shipped the wrong item or the box arrived damaged due to our error, outbound and return shipping costs are typically the customer's responsibility. If we offer a prepaid label, we may deduct its cost from your refund when the return isn't due to our mistake.

Pre-Orders and Deposits

Deposit cancellation rules are described in the FAQ. Those rules apply instead of a generic accessory return when you're only cancelling a reservation.

Refund Method

Approved returns are refunded to the original payment method after we receive and inspect the goods. Store credit may be offered when a faster re-order helps both sides.