Billing

Payments

Checkout on this site runs through Stripe. Your card statement usually shows Outsider Skis or our Stripe descriptor. Small authorization holds can appear during verification and drop off if the charge is cancelled.

Pre-order deposits are a down payment toward a full order, not the balance due—we'll invoice or capture the remainder before we ship when final pricing is set.

Receipts and Invoices

Stripe emails a receipt at the time of payment. If you need a PDF for accounting or a corrected billing address, email us with your order email and approximate date—we'll regenerate what we can from the processor.

Refunds and Timing

Approved refunds go back to the original payment method. Banks and card networks often take several business days to post credits; that delay is outside our control.

Deposit refund rules for pre-orders are summarized in the FAQ and may be updated as we get closer to production.

Disputes and Chargebacks

If a charge looks unfamiliar, contact us first—we can usually resolve duplicates, descriptor confusion, or family-card mix-ups faster than a bank dispute. Chargebacks may freeze fulfillment on open orders until the case closes.